Physical and communicative adaptation of the destination)

Tourist destinations and public facilities should be adapted to the needs of persons with disabilities as much as possible, both physically and communicatively. Physical adaptation of objects refers to the possibility of movement and arrival in various parts of the object, as well as the ease of use of content within the object. Communication adaptability is important for informing visitors, and can be achieved by placing Braille inscriptions or induction loops. Guided by the principles of universal design and reasonable adaptation in the organization of space can greatly contribute to the accessibility of destinations and a more pleasant stay in them. The principles of accessibility should be applied to accommodation and catering facilities, as well as to public facilities that can be considered a tourist destination.

Ensuring equal opportunities

People with disabilities need to be able to enjoy tourist facilities and destinations on an equal footing as much as possible. Additional facilities, which are included in the price of accommodation / tickets, should be adapted in such a way that people with disabilities can use them, as much as their abilities allow. In addition, people with disabilities should in no way be discriminated against in such a way that the adjustments that need to be made to ensure accessibility are charged extra.

Providing accurate and up-to-date information

Given that accessibility for people with disabilities is one of the most important criteria for choosing a tourist destination, it is important to make available all relevant information on the accessibility of the destination and the possibilities for further adaptation. Information on the accessibility of the tourist destination should be clearly displayed on websites, accommodation booking platforms and websites of tourist boards or agencies, while reflecting the real situation and being updated as necessary. In addition to highlighting accessibility information, it can have a very stimulating effect on the desire to arrive at a destination that is adapted to the needs of people with disabilities, it can create an impression of welcome and social responsibility.

Staff education and appropriate communication

With their approach, the service staff can greatly contribute to creating the impression of accessibility of the tourist destination and therefore it is important to educate him how to best communicate with people with disabilities and enable them a pleasant stay. The use of a non-discriminatory vocabulary, the right way to approach a person and a willingness to help are necessary to ensure a comfortable stay in the facility. Service staff should be instructed on how to approach guests with different types of disabilities and be encouraged to take an individual approach, empathize and be prepared to adapt.

Existence of digitally accessible content

Given that people with disabilities often use websites and mobile applications to inform tourist destinations, it is important to adapt them to their needs and capabilities. Ease of movement, the ability to access understandable and complete information, as well as access from assistive technology devices, greatly contribute to their accessibility. To achieve this, the site should comply with WCAG standards and offer a variety of customization options (speech playback of text, color and font customization, keyboard navigation).